Two-step escalation
If the in-app live chat reply does not resolve the issue within 24 hours, escalate to email support with the chat transcript attached. Keep the email factual and include your registered phone number for verification.
Use the in-app live chat for the fastest path. Email support handles documented escalations. Telegram, Discord and other social channels are one-way broadcasts. Do not use them for account issues.
| Channel | Best for | Response |
|---|---|---|
| In-app live chat | Deposit, withdrawal, login, KYC blockers | Minutes during operating hours |
| Email support | Documented escalations, refund requests | Hours to 1-2 working days |
| Telegram channel | Platform announcements only, not for tickets | One-way broadcast |
| Discord | Community discussion, not for account issues | Community replies |
| WhatsApp channel | Updates only, not for tickets | One-way broadcast |
| Phone hotline | Not publicly published | Verification required |
If the in-app live chat reply does not resolve the issue within 24 hours, escalate to email support with the chat transcript attached. Keep the email factual and include your registered phone number for verification.
Screenshots of the issue, the chat transcript, the transaction reference and the timestamps. Avoid attaching sensitive documents.
Never share OTPs, passwords or banking PINs in any channel. Support will never ask for them.
For deposits or withdrawals, share the UPI transaction reference. For KYC blockers, share the document type and the rejection reason.
The verified surface does not publish a precise operating-hours schedule. Based on player reports, in-app live chat is staffed through most of the day with a short overnight window. Email support responds within hours during business days and within 1-2 working days on weekends. If your issue is urgent outside the live chat window, leave a clear email with timestamps so the next agent has full context.
Use PLAY NOW to enter the operator's first-party app and open the live chat widget.
A support agent will not ask for your OTP, password or banking PIN. A support agent will not promise a bonus that is not on the live rewards page. A support agent will not bypass KYC or change the published processing window. If any of these happen, end the conversation and report the channel.
Three signals mean you should escalate beyond the in-app support team. First, the agent asks for an OTP, password or banking PIN. End the conversation immediately and report the channel. Second, the agent promises a bonus that is not on the live rewards page. End the conversation and verify on the live page. Third, the agent refuses to provide a reference number. End the conversation and contact the brand through an alternative channel.
Beyond the in-app support team, the next escalation is the relevant gaming regulator in your state. Bring full documentation: registered phone number, transaction references, chat transcripts and timestamps. The regulator can intervene when the brand's own support has stalled, but only for state-regulated activities. Fantasy cricket and rummy in some jurisdictions, casino play in others.
If you see suspicious activity on your account (unfamiliar withdrawals, unfamiliar bonus credits, unfamiliar device logins), report it to the in-app live chat immediately. The fraud team can freeze the account while they investigate. The faster you report, the higher the chance of reversing any fraudulent transactions.
If you see a suspicious message or APK claiming to be the verified brand, report it to the official social channels listed in the footer. The brand has no way to know about a scam unless someone reports it. Your report helps protect other players.
When the agent marks the ticket as resolved, you receive a confirmation. You can reopen the ticket within a published window (typically 7 days) if the issue is not actually resolved. After the window closes, the ticket is archived and you need to open a new ticket for follow-up. Keep the reference number handy for any follow-up.
Use this customer-care guide as a reference, not as a script. The hub surfaces verified numbers and limits; your decision depends on your bankroll, your state and your play style. Treat the verified numbers as ground truth at the snapshot date and re-verify on the live product if more than a few weeks have passed since the snapshot.
For one-off questions, use the in-app live chat. For unverified fields, ask the agent before relying on the answer. For state-specific legal questions, consult a local lawyer. The hub's role is to surface what is published and to flag what is not; the decision is yours.
When you are ready to take the next step, the PLAY NOW button opens the verified first-party sign-in on the operator's domain. khelo bet24 stays as your independent reference after that.
The channel table on this page covers in-app live chat, email support and the verified social channels for platform announcements. The brand surface does not currently publish a customer-care phone number; verify on the live product if you need a phone contact.
For high-value disputes, ask the in-app live chat for the senior escalation path. Most brands have a second-tier team for financial disputes. Beyond the support team, the next step is the relevant gaming regulator in your state. Bring full documentation: registered phone number, transaction references, chat transcripts and timestamps.